Shipping & Delivery

Average Delivery Times (business days, after processing)

  • USA: 4–10 business days
  • Canada: 4–8 business days
  • United Kingdom: 4–8 business days
  • Australia: 4–9 business days
  • New Zealand: 4–7 business days
  • Norway, Finland, Switzerland: 4–9 business days
  • Germany, France, Ireland, Denmark, Belgium, Netherlands: 6–12 business days
  • Other European countries (including Italy, Spain, Sweden, Austria and Portugal): 7–14 business days
  • International: 6–15 business days

Processing Time

Orders are processed within 1–3 business days. Business days are Monday to Friday, excluding public holidays.

Holiday Delivery Times (orders placed from Black Friday, November 27, 2026, to Boxing Day, December 26, 2026)

During the holidays, please allow 1–4 business days for order processing.

  • USA: 5–13 business days
  • Canada: 5–11 business days
  • United Kingdom: 5–11 business days
  • Australia: 5–12 business days
  • New Zealand: 5–10 business days
  • Norway, Finland, Switzerland: 5–12 business days
  • Germany, France, Ireland, Denmark, Belgium, Netherlands: 7–15 business days
  • Other European countries (including Italy, Spain, Sweden, Austria and Portugal): 8–17 business days
  • International: 7–18 business days

During the holiday season, carriers handle exceptionally high parcel volumes, and delays are common across the industry. Our holiday delivery times reflect this, but some orders may take longer for reasons outside our control.

Orders are not guaranteed to arrive by Christmas. Please check the holiday delivery time for your country before ordering. Orders placed too late to arrive within these times will not be refunded or cancelled because they did not arrive before Christmas. If your parcel is lost or does not arrive, please contact us and we’ll make it right.

Nordic Peace Team Holidays

  • Restocking for 2027: many products are being restocked for 2027. Orders for these products placed between January 24 and February 15 will have delayed processing, and normal fulfillment resumes on February 18. During this time, a restock notice is shown on each affected product page.
  • Orders placed between April 29 and May 3 will be fulfilled starting May 4.

Estimated Times

These are estimated delivery times, and actual delivery may vary. During periods of high demand or transportation issues, shipping may take longer. If this happens, contact us and we’ll be happy to help. View our refund policy.

Larger than usual (bulk) orders may take more time to process.

Shipping Guarantee

We guarantee a maximum shipping period of 25 business days. This is not our average delivery time; it is a safety net for your peace of mind. If your order is not delivered within this time for any reason, you can choose a full refund or a reshipment. The 25 business days count from the day you place your order.

Frequently Asked Questions

Which couriers deliver our orders?

In general, orders within the USA are delivered by USPS, Canada by Canada Post, Australia and New Zealand by Australia Post, and the UK and Europe by their local couriers.

How do you ensure the quality of your products?

At Nordic Peace, we keep strict quality standards by developing and curating our products in-house. Our team carries out thorough checks to make sure every product meets them.

Where are products shipped from?

We carefully curate high-quality products. To offer a wide selection and fast delivery, we work with trusted international suppliers and warehouses. Some items ship from facilities in Canada and the United States, and some products may be sourced internationally. If you have any questions about your order, our customer support team at support@nordicpeace.com is here to help.

Can I track my order?

Yes. Once your order is processed, you’ll receive a tracking number by email. You can follow your order on our on-site tracking page. Tracking can take a few days to show the first update after your order ships. If you have not received a tracking number within 5 business days of ordering, or tracking has not updated for more than 10 days, email support@nordicpeace.com and we will check with the carrier for you.

I ordered several products but only received one. What is happening?

This is normal. Your order may arrive in more than one package, so please wait a little longer for the rest of your shipment.

My order is marked as delivered, but I haven’t received it. What should I do?

This can happen because of carrier errors (for example, USPS) at the final delivery stage. If it happens:

  1. Contact us at support@nordicpeace.com with your current address so we can compare it with your order. We’ll send you your tracking number and your local carrier’s contact information.
  2. We’ll contact your local carrier and open a service request to help find the package. We’ll also ask you to contact your local carrier to confirm non-delivery and check for any pickup options.
  3. If the package is not found, we’ll offer a free reshipment of your order. You can give us another address to reduce the chance of this happening again.
  4. For orders marked as delivered, we offer a free reshipment rather than a refund, except in exceptional circumstances. If you are not satisfied, please contact us to discuss other options.
My order arrived damaged. What should I do?

Email support@nordicpeace.com with your order number and a photo of the damaged item and packaging, and we will make it right. All the details are in our Return & Refund Policy.

Can I change my address or cancel my order?

Please double check your shipping address at checkout. If you spot a mistake or want to cancel, email support@nordicpeace.com as soon as possible. We can usually change or cancel an order before it ships, but not after.

What if a carrier asks me to pay postage fees at delivery?

On rare occasions, carriers such as USPS may charge additional postage fees at delivery. If this happens:

  1. Pay the fee the carrier asks for.
  2. Get a receipt for the payment.
  3. Email a copy of the receipt to support@nordicpeace.com with your order number.
  4. Once we’ve checked it, we’ll promptly refund the postage fee you paid.

You will never be responsible for unexpected additional postage fees.

Do I need a tax number to receive my order?

Yes, for orders to Brazil and Norway. Local customs require a tax number to release the parcel. Please send your tax number to support@nordicpeace.com so customs clearance and delivery can go smoothly.

Taxes and Duties

Nordic Peace is not responsible for import duties or taxes. Your government may charge import duties or taxes, especially if you live outside North America, Europe and Oceania.

What do you do to ensure timely delivery?

We process orders promptly, and we rely on trusted international suppliers, warehouses and efficient logistics to provide fast, dependable shipping.

Shipping Costs

We are proud to offer international shipping to more than 75 countries, and we deliver to hundreds of customers around the world every day.

All orders ship with tracked and insured shipping. Shipping is free from the amount for your country. Below it, a flat fee applies. The exact cost is always shown at checkout before you pay.

  • USA: free from $60 USD, otherwise $7.99 USD
  • Canada: free from $69 CAD, otherwise $7.95 CAD
  • United Kingdom: free from £49, otherwise £4.95
  • Australia: free from $99 AUD, otherwise $11.95 AUD
  • New Zealand: free from $99 NZD, otherwise $9.95 NZD
  • Germany, Belgium, Finland, Portugal: free from €49, otherwise €4.95
  • France, Ireland, Italy, Netherlands, Spain, Greece, Austria and most other European countries: free from €49, otherwise €5.95
  • Switzerland: free from 69 CHF, otherwise 7.95 CHF
  • Norway: free from 699 NOK, otherwise 49 NOK
  • Sweden: free from 599 SEK, otherwise 59 SEK
  • Denmark: free from 449 DKK, otherwise 55 DKK
  • Romania: free from 249 RON, otherwise 35 RON
  • Mexico: free from 799 MXN, otherwise 129 MXN
  • Brazil: free from 299 BRL, otherwise 29 BRL
  • South Africa: free from 999 ZAR, otherwise 129 ZAR
  • South Korea: free from 89,000 KRW, otherwise 8,900 KRW
  • Argentina: free from 89,000 ARS, otherwise 6,500 ARS
  • All other countries: free from $60 USD, otherwise $9.95 USD

Contact

Email our customer service team: support@nordicpeace.com

Nordic Peace Headquarters: 555 Rue de la Commune Ouest #206, Montreal, Quebec, Canada H3C 5X5