How much does shipping cost?
We currently offer Free Worldwide Shipping!
Do you ship to my country or state/province?
We provide reliable delivery services to North America, Europe, the United Kingdom, Australia, and New Zealand. Moreover, we extend our shipping services to numerous other countries as well.
I just placed an order, when will it ship?
We make every effort to ship your items promptly. Typically, it takes 1-3 business days for your order to be dispatched.
You can expect your tracking number to be updated within 1-2 days after your order ships. If you haven't received a tracking number within 5 business days of placing your order, please don't hesitate to reach out to us at email@example.com. We're here to assist you.
How long will it take to receive my order?
Normal Delivery Times:
- USA: 4-10 business days
- Canada: 4-10 business days
- United Kingdom: 4-10 business days
- Europe: 4-10 business days
- Australia : 4-10 business days
- New Zealand: 4-10 business days
- Ireland 5-14 business days
- International: 5-17 business days
Holiday Delivery Times (Orders placed between Black Friday, Nov 26, to Boxing Day, Dec 26):
- USA: 4-12 business days
- Canada: 4-12 business days
- United Kingdom: 4-12 business days
- Europe: 4-12 business days
- Australia 4-12 business days
- New Zealand: 4-12 business days
- Ireland 6-15 business days
- International: 6-20 business days
Please allow 1-4 business days for order processing during Holiday Delivery Times. Orders are not guaranteed to arrive by Christmas.
Please note that these are estimated delivery times, and the actual delivery time may vary. During periods of high demand or transportation issues, shipping times may be extended. In such instances, don't hesitate to get in touch with us, and we'll be more than happy to assist you.
After placing an order, how can I track my order? You have two options:
- Utilize our on-site tracking platform by entering your order number and email.
- For more detailed tracking or if you encounter any issues, feel free to reach out to our support team at firstname.lastname@example.org.
If you've received a damaged product, here's what you can do:
We provide free reshipments for any defective or damaged products upon receipt. You have 25 days from the delivery date to let us know about the issue. Please contact us at email@example.com and include clear images or videos of the damaged product.
I have entered an incorrect address what do I do?
If you've entered an incorrect address, please get in touch with us at firstname.lastname@example.org without delay. Please be aware that once your order has been processed, it won't be feasible to modify the address, cancel the order, or provide a refund. To avoid such issues, ensure that you enter the correct address when placing your order.
Can I cancel my order?
If you wish to cancel your order, please contact our support team at email@example.com as soon as possible. However, if your order has already been processed, we won't be able to cancel it.
My tracking is not updating, what can I do?
If your tracking hasn't updated since you placed your order or has stopped updating for more than 10 days, there's no need to worry. Your order is neither lost nor forgotten. It's possible that our tracking platform is experiencing some issues displaying your courier information. You can resolve this by reaching out to our support team at firstname.lastname@example.org for personalized assistance with tracking your Nordic Peace parcels.
I ordered multiple packages, but only received one. What is happening?
Please be patient as the rest of your shipment will arrive shortly. You can track each package of your order on our tracking platform or get in touch with our customer service experts at email@example.com for personalized assistance.
How many days do I have to initiate a return?
You have up to 15 days (from the moment your order is delivered) to notify us of any issues with your order and initiate a return. Please follow the Return Policy instructions and eligibility requirements before contacting us for a return address.
I have emailed Nordic Peace support but have yet to receive a response after 2 business days of contact. What do I do?
I am hesitant to purchase because I've never framed canvas before. Will it be wrinkly or difficult to frame? Will it lie flat like paper?
I have a question that wasn't answered, can you please help?
Certainly! We're here to assist you. Please send us an email at firstname.lastname@example.org, and we'll be happy to address any further questions or concerns you may have.