FREQUENTLY ASKED QUESTIONS

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@nordicpeace.com

I received a damaged product, what can I do?

We offer a 100 % money back guarantee, if the product is defective or damaged upon receipt. We give you 15 days to inform us and 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.

Please read descriptions properly or contact us via our 7 day live chat support if you have any questions regarding products as we do not issue refunds if you receive the product and is not as you expected.  

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. Email us your cancelation request at support@nordicpeace.com with an order confirmation. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at  support@nordicpeace.com. If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of incorrect submission. 

How long will it take for me to receive my order?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location and product. The average shipping time is 12-22 business days. However, please view your desired product page for more accurate average shipping times. 

In case of high demand or transportation issues shipping times might take longer. In that case please contact us and we will gladly assist you. Click here for our refund policy.

    Why does my order arrive in different packages despite being ordered at the same time?

    Although many of our products are inspired from Scandinavian Countries, we source our products from Canada, the United States, Asia and Europe. The slight drawback of working with suppliers from many different countries is that delivery times vary and products sometimes arrive at different times despite being on one order. This, however, allows us to keep our costs down, our carbon-footprint low, and our quality high. 

    I ordered multiple packages, but only received one. What is happening?

    At Nordic Peace, we strive to pass on the best possible pricing to our valued customers. because so, we have created partnerships with suppliers from various parts of the world. Please wait a little longer, the rest of your shipment will arrive soon. 

    Do you ship to my country or state/province?

    YES! We ship worldwide

    How many days do I have to initiate a return? 

    You have up to15 days to inform u of any issues with your order and 30 days to initiate your return from the moment your Nordic Peace order is delivered. Returns can only be exchanged for store credits.

    Check out the information below to ensure you are eligible: 

    - To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

     - To complete your return, we require a receipt or proof of purchase.

    - Nordic peace will not be liable for any damaged items that have been used or if the damage is noticed past the 15-day mark after receiving the item.

    - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

     *Please email support@nordicpeace.com for the returns address. Please include your receipt or proof of purchase as it is mandatory for any exchange or store credit.  

    I have a question that wasn't answered, can you please help?

    Absolutely! We are here to help you ! Please send us an email to support@nordicpeace.com and we will be happy to assist you in any way we can. 

    We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.