FAQ

How long will it take for me to receive my order? 

 North American orders take between 12 - 20 days to arrive at destination. *During COVID-19,  shipping time is 22 - 50 days. Updated: Full refund after 60 days product has not arrived at destination

International orders take about 15 - 30 business days to arrive at destination.*During COVID-19,  shipping time is 25 - 60 days. Updated: Full refund after 60 days product has not arrived at destination

Why does my order arrive in different packages despite being ordered at the same time?

Although many of our products are inspired from Scandinavian Countries, we source our products from Canada, the United States, Asia and Europe. The slight drawback of working with suppliers from many different countries is that delivery times vary and products sometimes arrive at different times despite being on one order. This, however, allows us to keep our costs down, our carbon-footprint low, and our quality high. 

I ordered multiple packages, but only received one. What is happening?

At Nordic Peace, we strive to pass on the best possible pricing to our valued customers. because so, we have create partnership with suppliers from various parts of the world. Please wait a little longer, the rest of your shipment will arrive soon. 

Do you ship to my country or state/province?

YES! We Ship Worldwide! 

Do we have a guarantee?

We back that up with a 30 day guarantee.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

How many days do I have to initiate a return? 

You have up to 30 days to initiate your return from the moment your NordicPeace  order is delivered. Check out the information below to ensure you are eligible: 

- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 - To complete your return, we require a receipt or proof of purchase.

- Exchanges for items ordered in the wrong size are only approved up to 30 days after the items have been delivered.  

- Nordic peace will not be liable for any damaged items that have been used or if the damage is noticed past the 15-day mark after receiving the item.

- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 *Please do not ship your item back to the manufacturer. Please email support@nordicpeace.com for the returns address. Please include your receipt or proof of purchase as it is mandatory for any refund, exchange or store credit.  

Can I cancel my order?

If for any reason you need to cancel your order, you must request cancellation within 12 hours of placing your order. Once the order processing is complete and we ship your order, you can no longer cancel. 

If you are not sure about anything, please contact us our support team. We will gladly help you. 

2020 Nordic Peace