Return & Refund Policy

LIFETIME PRINT GUARANTEE 

We stand by the quality of our prints and frames. If you experience any issues with print quality, color, or image deterioration over time, please contact us at support@nordicpeace.com. We offer a lifetime guarantee for these concerns.

Shipping Guarantee

We guarantee a maximum shipping period of 30 business days. This is not reflective of our average delivery times but rather serves as a security measure for your peace of mind. If, for any reason, your order is not delivered within this timeframe, you have the option of a full refund or reshipment. View Updated Delivery Times!

CANCELLATIONS 

To cancel your order, please promptly reach out to our support team at support@nordicpeace.com. Once your order has undergone processing, cancellation requests will no longer be feasible.

DAMAGED PRODUCTS RESOLUTION

All products that are defective or damaged qualify for a free replacement without the requirement to return the items.

  • To initiate the damage claim process, please submit evidence of the damage within 25 days of receiving your order, using images and/or video in your email to support@nordicpeace.com. The evidence should clearly depict the issue, and additional proof may be requested if deemed necessary.
    • You may use wetransfer.com to send large files to support@nordicpeace.com, ensuring to include your order number in the transfer notes.
  • Providing proof of damage is mandatory to qualify for a free reshipment.
  • Products that are undamaged or lack proof of damage will not be eligible for reshipment.
  • This resolution covers both full product damage and partial product damage scenarios.

I WISH TO RETURN MY ORDER

We accept returns at our USA and Canadian return warehouses for a full refund. Follow these steps:

  1. Contact us at support@nordicpeace.com within 15 days of receiving your order to initiate the return process. Please provide a reason for your return to help us improve our service.
  2. Returns are only accepted at our USA or Canadian return warehouses. Nordic Peace Support Team will provide the return address.
  3. Customers are responsible for covering the return fees.
  4. To be eligible for a refund, you have 10 days to ship the return package and share the tracking number with us after receiving the return address.
  5. Sharing your tracking number to our customer service team is mandatory to receive a refund for your return. 
  6. We are not responsible for undelivered or lost packages during returns.  
  7. Ensure all items are packed in their original packaging, with the original bag and tag intact and undamaged.
  8. Original order shipping fees are non-refundable.
  9. Upon receiving your return package, we will inspect the items and process the refund to the original payment source. 

Refund Process 

All refunds will be issued to the original payment method used to place your order. Refunds through PayPal may take up to 24 hours, while credit card payments may take 3-5 business days to be credited back to your account. If you haven't received your refund after 5 business days, please contact your financial institution.

    Refunds are not eligible in the following cases:  
    1. Providing an incorrect shipping address when placing your order.
    2. Failing to pick up your parcel from the local post office within the established timeframe.
    3. When the shipping company confirms delivery to your address, but your parcel is lost or stolen.
    4. For any other products in your order that are undamaged or for which you haven't provided proof of damage.
    5. We are unable to process refunds for customers who have opened chargebacks with their credit cards or PayPal cases, as the funds have already been debited from our account and cannot be refunded through our platform.
    6. We do not issue refunds solely because your parcel did not arrive before a specific desired date or holiday.
    7. If you are unable to receive mail from USPS but still place an order, we will not be able to refund the order, as most of our US orders are shipped via USPS.

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    Wall Art / Prints / Gallery Walls

    Prints are available for purchase without frames. Refunds will not be granted to individuals seeking a refund due to the absence of a frame with their wall art purchase.

    Flatware Collection

    For missing or damaged flatware, we can arrange a reshipment. We offer replacement for utensils that have a weight difference of more than 5 grams compared to our product descriptions.

    In some cases, small stains may appear on the utensils if they are not properly dried after use or washing. Please note that these stains are not permanent and do not indicate damage to the utensils. You can find further instructions on how to remove such stains from used flatware in our Flatware Care Guide.

    Silicone Utensils

    We understand that you may notice a smell when you receive our Silicone Utensils, and we want to reassure you that it's entirely normal for brand-new silicone utensils. This odor is a result of the vulcanization and curing process during manufacturing. 

    Please be assured that this smell is normal and temporary. You can easily eliminate it by following the steps outlined in our FAQ section under 'Silicone Sets.' We appreciate your understanding and hope you enjoy using our high-quality utensils. 

      Bulk Orders

      Orders over $800 USD are considered bulk orders and are non-refundable and non-returnable. If there are missing or damaged items, we'll prepare replacements of the same value; refunds are not available for such issues.